Questions, answered

We accept Visa and Mastercard credit and debit cards, PayPal and bank transfer. Card payments are processed securely through Stripe, so you don’t need a Stripe account. Choose card at checkout, then select Pay now after submitting your order.

Processing begins once your payment reflects in our account.

Yes. Custom orders are possible, depending on the product you have in mind and the complexity of the design. Tell us about your idea and we’ll let you know what’s possible.

If materials for a custom piece become unexpectedly unavailable, we’ll contact you straight away with a new estimated delivery date.

All Dathonga products ship directly from Mozambique.

Yes, we ship worldwide using CORRE secured shipment services.

Getting your order ready

• In-stock pieces are prepared and dispatched in about 2 to 3 business days.
• Handmade and made-to-order pieces need up to 10 days to create and prepare.
• During our busy season, June to September, preparation can take up to 2 weeks.

Delivery once shipped

• Within Mozambique: about 2 to 3 business days with Portador Diário.
• International: about 5 to 10 business days with CORRE.

We’ll email you a tracking number as soon as your package ships.

Some countries charge customs duties and taxes on delivery. These are the customer’s responsibility, so please check with your local postal or express service before ordering.

Yes. All international packages require a signature on delivery.

Once a package leaves us, the courier (CORRE or its partner express service in your country) is responsible for it until delivery. After a courier marks a package as delivered, it becomes the customer’s responsibility, and we can’t refund lost or stolen packages after that point. Claims for missing packages need to be filed with the courier.

If a parcel goes missing, contact us and we’ll help where we can.

If you’re not satisfied with your piece, you can return it clean and unused, with any pouch and its original packaging, within 7 days of receipt. Send us the tracking code once it’s shipped and we’ll process your refund.

Original shipping costs are not refunded; only the item itself is.

No. Every piece is handmade in small batches, so slight differences in colour, pattern and size are expected and part of its character. We don’t accept returns for these natural variations.

Contact us and tell us why you’re not satisfied. We’ll send you the return details and address. We value your feedback, so let us know if there’s anything we could do better.

See our returns and repair policy for details, and our use and care guide to keep your piece at its best.

Mozambique

• Inhambane: the Dathonga Gallery and Cultural Hub in Tofo Beach, and shops across the Bazaruto Islands
• Maputo: Celo and Dhow Shop

South Africa

• Johannesburg: The Gift Gallery and Fairlawns Boutique Hotel
• Cape Town: BeachCult

Distributors

• West Africa: SELLOX
• South Africa: Dathonga SA and What We Cherish
• London: Aparica

For the full, up-to-date list, see our stockists page.

Yes, we welcome collaborations. Contact Márcia to discuss your ideas and explore a partnership.

Yes. Register for our trade program to download blueprints and technical data for your projects.